Support
Last updated
Email support@tradethescroll.app and a human answers, usually within 48 hours. The short answers below cover most questions; the FAQ on the home page covers the rest.
The wall does not appear on my iPhone
The iPhone wall runs through a Shortcuts personal automation, one per watched app. Open the Shortcuts app, Automation tab, and check that "When Instagram is opened" (or the app you watch) still exists and is set to Run Immediately. If it is gone, recreate it: Automation, new automation, App, pick the app, Is Opened, Run Immediately, then add the "Trade the Scroll wall" action. Home shows "Automation missing" for an armed app whose automation has not fired in 48 hours. The Screen Time shield stays on the app meanwhile, and its button brings the wall back with one tap.
The wall does not appear on my Android phone
Check that Usage Access and "Display over other apps" are both granted to Trade the Scroll in the system settings. The home screen shows "wall off: permission missing" when one of them is revoked. Some phones also kill background services aggressively; allow Trade the Scroll to run in the background in the battery settings.
Restore my purchase
On a new install, tap Restore purchases on the purchase screen or in the app settings, while signed into the same App Store or Google Play account. The first 14 days are free on every install anyway.
Refunds
Refunds go through Apple or Google, under their policies. Ask from your App Store purchase history or from the Google Play order page.
The weather line is missing
The wall shows a weather line only when a city is set in Settings and the phone is online. Offline, the engine simply drops the weather signal and says nothing.
Notifications arrive late
That is expected sometimes: iPhone and Android batch background work to save battery, so a notification can arrive minutes after the event. The event itself is always recorded at the right time.
Sync
Off by default. Settings > Sync turns it on: the app copies your logs and photos to your own iCloud Drive (iPhone, signed in to iCloud in the phone settings) or to the app folder of your own Google Drive (Android, after a Google sign-in limited to that folder). If you decline and lose the phone, the memory bank is gone with it. To delete the cloud copy: iPhone Settings > Apple Account > iCloud > Manage Account Storage > Trade the Scroll; on Android, drive.google.com > Settings > Manage apps > Trade the Scroll > Delete hidden app data.
Delete my data
In the app: Settings, scroll to the end, "Delete all data". Everything on this device is erased except the trial clock, which keeps the 14 free days honest and survives a reinstall on iPhone; the app returns to its first launch. The Privacy Policy explains the purchase record.
Trade the Scroll
support@tradethescroll.app